FAQ

Updated: August 26, 2026

These answers summarize common questions about products, orders, shipping, returns, payments, privacy, and support.

How is a return sent?

Returns are mailed using the free label included in the package. No restocking fee applies, and unauthorized parcels should not be sent.

What if an order is damaged or wrong?

Send the order number, checkout email, explanation, and photos or video of the product and packaging for a damaged, defective, incorrect, or incomplete order.

When is a refund processed?

An approved refund is returned to the original payment method within 10 days.

Which payment methods are supported?

Customers may use only the card or wallet methods displayed during checkout; availability is confirmed live before payment.

How do I contact support?

Use the Email, Mailing address, or Phone information in the contact section below.

Are cookies and analytics used?

We may use necessary cookies plus optional analytics and advertising-measurement tools, including Google Ads or similar services when enabled.

Where are the complete terms?

Read the full Shipping, Refund, Payment, Privacy, and Terms pages linked in the footer.

What products are offered?

Our store offers hot sauces, sauce packs, grilling sauces, food gifts, subscriptions, and related accessories.

Is shipping free?

Free shipping is not automatic; eligibility and any charge appear at checkout.

How long does delivery take?

Normal processing is approximately 1–2 business days, and estimated transit and delivery is 3–5 business days.

Can I return or exchange an item?

Yes. Defective and non-defective products are accepted for return, and exchanges are allowed. Submit the request within 30 days after delivery. A non-defective item must be new and unused with original packaging, tags, and accessories.

Contact

Email: nelyleyvaperezemail@gmail.com
Mailing address: 970 Cemetery Rd, Santa Fe, TX, 77517, United States
Phone: (802) 212-5466