Shipping Policy

Updated: August 26, 2026

This policy explains how orders are prepared, shipped, tracked, and supported.

Order scope and timing

These terms apply to physical goods ordered through this website. Normal order processing takes approximately 1–2 business days. Estimated transit and delivery is 3–5 business days after dispatch; these estimates are not guarantees.

Shipping charges and customer details

Any free-shipping offer or shipping charge is determined and displayed at checkout. Customers must provide an accurate mailing address, email address, and phone number before submitting an order.

Tracking and delays

Tracking updates are sent when available. Carrier congestion, severe weather, holidays, security reviews, or address problems can delay a shipment. Some products or destinations may be restricted by law, carrier rules, or service availability.

Delivery issues

For a delayed, lost, marked-delivered, or damaged shipment, contact us with the order number, checkout email, delivery address, and tracking number. Include photos of damage and packaging when applicable so we can review the matter with the carrier.

Contact

Email: nelyleyvaperezemail@gmail.com
Mailing address: 970 Cemetery Rd, Santa Fe, TX, 77517, United States
Phone: (802) 212-5466