Refund Policy

Updated: August 26, 2026

We accept returns of defective and non-defective merchandise, and exchanges are also available under the rules below.

Eligibility and request window

A request must be made within 30 days after delivery. Eligible goods must be new, unused, and in their original condition with the original packaging, tags, and included accessories. Non-defective reasons may include a change of mind, personal preference, or choosing the wrong item.

Damage and order problems

Damaged, defective, incorrect, incomplete, or materially misdescribed goods can be submitted for review. Provide the order number, checkout email, a description of the problem, and photos or video of the product and packaging for damage, defects, wrong items, or missing contents.

Return method and costs

Returns are handled by mail. A prepaid return label is included in the package and is free to use, and no restocking fee is charged. Do not mail a product back without authorization and the provided instructions.

Exchanges and refunds

Exchanges depend on available inventory. After a refund is approved, it is processed to the original payment method within 10 days; a bank or card issuer may require additional time to post the credit.

Contact

Email: nelyleyvaperezemail@gmail.com
Mailing address: 970 Cemetery Rd, Santa Fe, TX, 77517, United States
Phone: (802) 212-5466